We know our Website Packages and Hosting Services are awesome. But we also know that not all packages can work perfectly for everyone all the time. If you are unhappy with your purchase we would be more than happy to consider providing a complete refund within 30 days of your original purchase.

If you are having a technical issue or having problems making a plugin work, we ask that you please contact us first for assistance before asking for a refund. If you do have a technical issue, please submit a support ticket from within the system.

To submit a refund request, please open a support ticket from within our system as well. We may ask you questions pertaining to the nature of your refund request.

Refunds will only be granted for the original license purchase and do not apply to product upgrades or annual renewals. No partial refunds will be granted for license downgrades, early termination, un-applied discount/coupon codes, etc.

Refund requests may take up to 30 days to process.

Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
• You are within the first 30 days of the original purchase of the plugin.
• Your issue(s) comes from not being able to install the plugin properly or get the plugin to perform its basic functions.
• You have attempted to resolve your issue(s) with our support team.
• No refunds will be granted after the first 30 days of the original purchase whatsoever.
• No refunds will be granted on renewal payments whatsoever. If you have automatic renewal enabled, you will receive an email prior to your renewal date and can use this opportunity to cancel your subscription before the renewal payment is automatically processed.
• Issues caused by 3rd party plugins, themes or other software will not provide grounds for a refund.
• You agree to deactivate and uninstall your Ready-to-Launch Website before a refund is granted.

By purchasing plugin(s) from our site, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions.